Sign-in & two-factor authentication

Create an Axolot ID

1. Enter your name, e-mail and password, or use Google or Apple.
2. Enter your mobile number (most European countries are accepted, including Switzerland, France and Germany) and confirm it with the code received by SMS.
3. Confirm your e-mail address via the link you receive (e-mail sign-up only).

Sign in

• E-mail and password.
• Sign in with Google or Apple.
• Password reset if you forget your password.

Two-factor authentication (2FA)

A second factor is required to protect your Axolot ID. Three methods are available, configurable from the « Security » tab of your profile.

• SMS, where a code is sent to your verified number at each sign-in (enabled by default after sign-up with a validated phone).
• Authenticator app (TOTP), such as Google Authenticator, Authy or equivalent, with recovery codes to store safely.
• E-mail, where a code is sent to your verified addresses at each sign-in. Your account e-mail, already verified, automatically serves as the first address. You can add a second one, each receiving the code, which is handy when several people share the account. The second address can be changed or removed at any time from your profile.

An already verified e-mail address can be replaced at any time from your profile, without contacting support. Click « Change », enter the new address then confirm it with the code you receive. The old one stays active until the new one is confirmed.

You can enable several methods at once. To disable one, another must remain active to avoid locking your account.

Profile

Your profile is organised into three tabs.

• My account, to change your name, e-mail and phone number.
• Security, to change your password, register your login e-mail addresses and manage your two-factor authentication methods (SMS, TOTP app and e-mail).
• My data, to export all of your personal data (JSON/CSV) in accordance with FADP art. 28.